These Terms and Conditions govern the use of the services offered by WellnestShowroom (“WellnestShowroom”) on the WellnestShowroom website (the “Website”).
and your confirmation that you are either at least eighteen (18) years of age or under the supervision of a parent or legal guardian who is at least eighteen (18) years of age.
USE OF WEBSITE
By using WellnestShowroom’s website, you confirm that you are either at least 18 years of age or are using the website under the supervision of a parent or legal guardian who is at least
eighteen (18) years of age.
We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of
these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you.
Some services and features on the website may require registration or subscription. Should you choose to register or subscribe for such services or features, you agree to provide accurate
and current information about yourself, and to promptly update such information if there are any changes.
You are the sole authorised user of any account you create with WellnestShowroom and are entirely responsible for all activities that occur under such account.
You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any
suspected or actual unauthorised use of your account and/or password.
By providing your contact information such as phone number and email address, you agree to receive information including but not limited to availability of items in your order, status of
your order, promotions, other information that WellnestShowroom may deem fit to send you. At any point, you may request us to discontinue sending you such information.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
If WellnestShowroom believes that there is likely to be a breach of security or misuse of the WellnestShowroom website, we may require you to change your password or we may suspend your
Within reason, WellnestShowroom may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.
WellnestShowroom shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these
Terms and Conditions.
The WellnestShowroom website may allow the submission of various kinds of communication in the form of comments, reviews, photographs, videos, comments and other communication by users
of the website.
All such submissions will be considered non-confidential and will be available for WellnestShowroom to use as it deems fit in any medium and in any territory globally.
All users of the WellnestShowroom website hereby agree not to submit material that: (i) is copyrighted, subject to privacy or publicity rights or otherwise subject to third party
proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material; (ii) is unlawful, illegal, obscene, harassing, defamatory, libelous,
treasonable, pornographic, hateful, racially, religiously or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of WellnestShowroom or any third party; or
(iv) impersonates another person. WellnestShowroom reserves the right to remove any submission at its discretion and not least if the submission breaches any of the above listed terms.
WellnestShowroom does not endorse submissions made on its website and WellnestShowroom disclaims any liability in connection with any submission. You accept that by accessing
WellnestShowroom’s website you may be exposed to submissions that may be offensive, inaccurate or distasteful, and you hereby waive any legal rights or claims you may have against
WellnestShowroom in relation to this.
WEBSITE CONTENT AND PRICING
While care is taken to ensure the content published by WellnestShowroom on its website, including but not limited to product images, product names, product descriptions, product
functionalities, product uses, product ingredients and prices, is accurate and complete, errors may occur and you hereby agree that WellnestShowroom will not be liable in any way for
WellnestShowroom reserves the right to refuse or cancel any order if the order contains item(s) that are mispriced or contain incorrect, inaccurate or incomplete content.
ORDER ACCEPTANCE AND CANCELLATION
WellnestShowroom reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, WellnestShowroom will
ensure that the cancellation of any order is communicated in an appropriate time and manner.
THIRD PARTY WEBSITES
WellnestShowroom may provide web links to websites owned or operated by third parties. WellnestShowroom does not endorse the content or any products or services available on such websites
and is not responsible for such content. Your connection to any other websites from the WellnestShowroom website is at your own risk.
USE OF MATERIAL
Unless otherwise stated, all rights to all materials, content, layout, images, text and design of this website are proprietary to WellnestShowroom. Users of this website may browse the
website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so
downloaded are retained and such information is not modified, copied or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other
website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the
making of any derivative works from this Website, is prohibited without the express permission of WellnestShowroom.
TRADEMARKS AND COPYRIGHT
This website is owned, controlled and operated by WellnestShowroom. All material on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights,
trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such
The material on the WellnestShowroom website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material
in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so Without the prior written consent of
WellnestShowroom, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal,
non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.
WellnestShowroom offers no guarantee that items on the WellnestShowroom website are appropriate or available for use in locations outside Nigeria, and accessing the WellnestShowroom website
from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the
WellnestShowroom website is done in accordance with applicable local laws.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria and any disputes will be decided by Nigerian courts.
LIMITATION OF LIABILITY
You agree that WellnestShowroom shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of WellnestShowroom’s
services or website. In no event shall WellnestShowroom’s total liability to you exceed the amount paid by you to WellnestShowroom.
You hereby indemnify and hold harmless WellnestShowroom, its owners, licensees, affiliates, subsidiaries and their respective officers, directors, agents, and employees, against any losses,
claims, actions, costs, damages, penalties, fines and expenses including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these
At WellnestShowroom’s discretion and without prior notice to you, WellnestShowroom may suspend or terminate your access to the WellnestShowroom website.
Upon any termination of your access to the website, you shall immediately cease all access to and use of the WellnestShowroom website and we shall, in addition to any other legal or
equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.
If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of WellnestShowroom in operating the website, your sole and exclusive
remedy is to discontinue using the website.
For your convenience, we offer a window OF 24 HOURS – 48 HOURS in which we expect to deliver your order. In the event that there is a delay, you will be notified as much in advance as
possible. Ultimately, the delivery window is a guide and we are not bound to deliver within the stipulated window. What we do guarantee is that your order will be delivered within
24 hours to 48 hours from the time we recieve your order. That said, the majority of our customers’ orders are delivered within their chosen delivery window and it is always our goal
to achieve this.
cCOMMUNICATING WITH YOU DURING ORDER PROCESSING
While processing your order, we may need to contact you to discuss the availability of items in your order and any suggested replacements. We require your response within 15 minutes of
receiving emails or phone calls about any replacements in your order, otherwise, we may deliver only the actual items ordered without including any suggested replacements. At checkout,
we ask customers their preferred mode of us communicating with them, this preferred mode of communication however only applies to any update to your order prior to dispatch.
Once an order has been dispatched, other communication may be by phone call, so we require you to have your phone readily available.
ACCESS TO YOUR DELIVERY LOCATION
We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any
other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such
issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.
ACCESS WITHIN YOUR BUILDING
Our delivery drivers are very happy to carry your order to your doorstep and even into your home, if you want them to. If your building has an elevator, the drivers will bring the order
to any floor you’re on. If, however, the building has no elevator, the highest floor the drivers will walk up to is the 4th floor (assuming the ground floor is the 1st floor). Also,
if your order contains large and/or heavy individual items such as water refill bottles, the driver will only walk up to the 2nd floor (assuming the ground floor is the 1st floor) if the
building has no elevator.
Once an order has been paid for, WellnestShowroom is unable to accept a cancellation of the order, neither is WellnestShowroom able to process a refund (either to the customer’s
WellnestShowroom wallet or their bank account). This, however, does not affect your rights to a refund in theevent that an incorrect or damaged item is delivered.
If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will
need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the
items and WellnestShowroom will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver
before acknowledging receipt by signing. WellnestShowroom will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging
may have scratches, peels, tearing, dents, discolouration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product will not
be accepted by WellnestShowroom as a return.
If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be
added to your WellnestShowroom eWallet. We do not process refunds to bank accounts.
In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a
refund to your account after deducting relevant bank charges.
TREATMENT OF OUR EMPLOYEES
WellnestShowroom employees always strive to please customers and often go to extra lengths to ensure customers are fully satisfied with the service. We expect that our customers will accord the
same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide
the level of service we offer our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach
of this by a customer may result in our refusal to fulfill the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may
decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing. If, however, the items have not been purchased,
we may process a refund after deducting relevant bank, transactional and operational charges and costs WellnestShowroom may have incurred. WellnestShowroom reserves the right to report
any incidence of abuse to the appropriate law enforcement authorities.